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Catalyst Warranty for PPE

We want you to have a positive experience every time you shop with Catalyst®.  We would love to help you resolve any issues. Please let us know if you have received any defective items by contacting us here: cs@catalystcase.com

CATALYST® 30 DAY WARRANTY*

Rogue Lemmings, Inc. DBA Catalyst® (“Catalyst”) offers a limited 30 day warranty on its branded Catalyst® PPE products to the original Purchaser against defects in workmanship and materials when used for the purpose intended by qualified personnel normally in accordance with published instructions, e.g. Catalyst® Face Masks, Catalyst® Face Shields, Catalyst® KN95 Non-NIOSH Approved Filtering Facepiece Respirators, Catalyst® Face Mask Holder, Catalyst® Face Masks, Catalyst® Face Mask Comfort Extenders, Catalyst® Floor Decals, and Catalyst® Social Distancing Barriers.  Catalyst®’s 30 day limited warranty is only applicable to Catalyst® PPE products purchased through Catalyst®’s Business website or official Catalyst® Amazon US stores only when sold by the seller Catalyst® (Business Name: Rogue Lemmings Inc).  Catalyst® PPE products purchased through other channels are specifically excluded from the Catalyst® 30 day limited warranty.  This warranty is only valid for items that are considered defective.  Defects are defined as imperfections or flaws that are produced by a manufacturing error.  

* All terms and conditions for any and all warranties are subject to change under the sole discretion of Catalyst.

EXCLUSIONS

This warranty does not cover damage or product failure due to incorrect use, misuse, mistreatment, improper care, accidental drops, installation errors, any physical damage to the product, cosmetic damage or defects caused by normal wear and tear or otherwise due to the normal aging of the product, natural deterioration, destruction, loss, theft, alteration, unauthorized repair or modification, improper storage, improper transportation or handling, misrepresentation or fraudulent claims, failure to follow instructions, any damage caused by use with third party products, products purchased outside of Catalyst®’s Business website or seller Catalyst® on the official Catalyst® US Amazon store, vandalism, acts of nature, natural disasters, disinfection, exposure to contaminants or foreign matter, abnormal mechanical or environmental conditions (including prolonged exposure to caustic or corrosive chemicals, solvents, oils , fuels or unapproved disinfectants), reusage, any usage that may cause degradation of any components used in its construction over extended time and use, negligent use, willful abuse, intentional acts to damage the product, mishandling or improper use (including use contrary to the product’s intended use), products subject to conditions of use and/or maintenance not in conformity with Catalyst’s instructions, or any damage by circumstances beyond the reasonable control of Catalyst.  Catalyst DOES NOT WARRANT, and is not responsible for equipment damage resulting from wear, abuse, damage in transit, failure to maintain the product or other damage beyond the control of Catalyst, including any electronic device, personal property or accessory made by anyone other than Catalyst.

 

WARRANTY NOTIFICATION & HANDLING PROCESS

Notice of any such claimed defect must be given in writing to Catalyst no later than 30 days after purchaser has received the product, should the purchaser have any reason to believe that a defect exists. If a defect arises during the Warranty Period, Catalyst shall have the right to inspect the claimed defective Product(s) at such time and place as it reasonably request.

 

HOW TO OBTAIN WARRANTY REPLACEMENT

To obtain the Warranty Claims Form, contact our customer support at cs@catalystcase.com with your order number, purchase date, receipt, problem description, name, address, phone and email address.

In order to process your claim, Catalyst or its authorized representative may require that you provide additional information, including shipment of defective product and proof of purchase documentation. 

Catalyst shall be the sole judge of product condition and warranty options. In the event of a defect, your sole and exclusive remedy is to repair or replace the defective product with a new or refurbished product or functional equivalent or refund of the purchase price of the defective product according to our refund policy.  In case of a warranty dispute, Catalyst reserves the right of final decision on the nature and cause of damage and the fair and applicable warranty response. This warranty applies only to original Purchaser and is the only warranty applicable to this product.

Products requested to be returned for inspection, shall be returned to Catalyst only upon written authorization by Catalyst and must be accompanied by an RMA number issued by Catalyst.   We recommend using a trackable shipping method to ensure safe delivery to Catalyst.  Catalyst is not liable for lost, stolen, misdelivered or damaged shipments for returned products.  You must comply with all applicable import and export laws and regulations to send the product, pre-paid, to or to receive a replacement product from Rogue Lemmings, Inc. DBA Catalyst®, c/o Ingram Micro (Shipwire), Branch – New Lenox, 2301 Ellis Ct., Suite B, New Lenox, IL 60451 or the address of our authorized representative.  Any customs fees, including, but not limited to, taxes, duties and any other courier-related fees are the responsibility of the purchaser.  This Warranty does not cover transportation costs for the return of covered Catalyst® PPE Products and/or parts thereof. The Warranty covers the transportation costs for reshipment of the repaired or replaced products and/or parts thereof to the user.  Repair or replacement deliveries do not interrupt or prolong the warranty period.

Include all the information above and the RMA# is marked on your package to ensure prompt processing of your warranty claim.

Once the product is received by Catalyst, the product will be inspected (within approximately 10-15 business days of receipt) to determine if it is covered under this limited warranty.  If the product is determined to be covered under this limited warranty, Catalyst, under its sole judgment and discretion, will repair, replace, or recondition the product.  Catalyst will pay for the shipment of any replacement parts or product(s) under this limited warranty to remedy the defective product.

DISCLAIMER:  All products returned to Catalyst will be subject to review for authentication.  If any of the products are found to be counterfeit, it will be confiscated and turned over to Catalyst®’s legal department for further action.  These counterfeit items will not be returned once in the possession of Catalyst.

WARRANTY DISCLAIMERS

THIS WARRANTY IS GRANTED IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND IS IN LIEU OF ANY AND ALL OTHER OBLIGATIONS OR LIABILITY ON CATALYST’S PART. UNDER NO CIRCUMSTANCES WILL CATALYST BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY OTHER LOSS, DAMAGE OR EXPENSE OF ANY KIND, INCLUDING LOSS OF PROFITS, ARISING IN CONNECTION WITH THIS AGREEMENT OR WITH THE USE OF, OR INABILITY TO USE THE PRODUCTS FURNISHED UNDER THIS AGREEMENT. CATALYST’S MAXIMUM LIABILITY SHALL NOT EXCEED, AND BUYER’S REMEDY IS LIMITED TO, EITHER: (1) REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCTS, OR AT CATALYST’S OPTION, (2) RETURN OF THE PRODUCTS AND REFUND OF THE PURCHASE PRICE; AND SUCH REMEDY SHALL BE BUYER’S ENTIRE AND EXCLUSIVE REMEDY.

LIMITATION OF LIABILITY: IN NO EVENT WILL CATALYST BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, IN ANY WAY RELATED TO TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED.

 

Catalyst reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from any unauthorized sale channel, warranties expressed in written or verbal form for non-genuine or counterfeit Catalyst® product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

Catalyst or it affiliates, in no event shall be liable for any special, incidental damages, punitive, exemplary or consequential loss of profits or benefits and/or any other type of damages of any kind resulting from the purchase of use of this product regardless of the basis of your claim, including, but not limited to, device damage, property damage, or personal injury.

Catalyst makes no representation or warranty that its products will provide absolute protection from contact or exposure to contaminants or blood, or eliminate the risk of contracting diseases of any nature. OSHA requires the employer to evaluate the task and type of exposure anticipated and select the appropriate personal protective equipment (PPE) that reduces the employee’s exposure to potential hazards.

You understand and agree that the product purchaser of Catalyst® PPE products authorized for use by the FDA pursuant to 564(b)(1) of the Food Drug and Cosmetic Act, 21 U.S.C. § 360bbb-3(b)(1) has been directed to and understands the limitations, conditions and restrictions as set forth by the FDA at https://www.fda.gov/emergency-preparedness-and-response/mcm-legal-regulatory-and-policy-framework/emergency-use-authorization.   You understand and agree that you should never use a broken, damaged or disassembled Catalyst® PPE product or a product with any missing components/pieces.  You understand and agree not to allow children under the age of 5 to use any of the Catalyst® PPE products as they may contain small parts that may present a choking hazard when broken, damaged or disassembled.  You understand and agree that should never allow children to play with Catalyst® PPE products or put in their mouths.  You understand and agree that in no event will Catalyst be responsible for damages of any kind if the PPE products are used or handled under any of the foregoing circumstances.

You understand and agree that you have had an opportunity to review this Catalyst Warranty, Terms and Policies, that you are familiar with them, that you accept the terms and conditions, including all limitations, exclusions and disclaimers therein.  You understand and agree that by providing your product serial number and electronically signing to agree to the Warranty, you will legally bind yourself to the Warranty’s terms and conditions, and that providing a false name or serial number voids any Warranty.  You understand and agree not to participate in any class action, representative or similar type of lawsuit against Catalyst or any of its Affiliates.

Catalyst reserves the right to correct any errors that may occur within this website.

 

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